Talking to Strangers

Discover why our assumptions about strangers lead to tragic misunderstandings. Malcolm Gladwell reveals the psychological biases that make us terrible judges of people we don't know, and how to navigate a world full of strangers more wisely.

What You'll Master

Understand the default to truth bias that makes us vulnerable to deception

Learn why humans naturally assume others are telling the truth, and how this survival mechanism can lead to devastating mistakes in modern life.

Recognize the transparency illusion that fools judges, police, and employers

Discover why we think we can read people's emotions and intentions from their behavior, and why this confidence is often misplaced.

Master the context and coupling factors that shape stranger interactions

Learn how environment, circumstances, and social pressures dramatically influence behavior, making snap judgments unreliable.

Apply lessons from Sandra Bland, Amanda Knox, and other real cases

Examine high-profile misunderstandings to see how communication failures between strangers can escalate into life-changing consequences.

Develop humility and caution when judging people you don't know

Build practical strategies for interacting with strangers that acknowledge human complexity and the limits of first impressions.

Your Stranger Interaction Journey

1. Discover Why We Misjudge Strangers

Explore the psychological biases and evolutionary mechanisms that make humans consistently poor at reading people they don't know well.

2. Examine Real-World Cases of Communication Breakdown

Learn from tragic examples like Sandra Bland and Bernie Madoff to understand how misreading strangers leads to serious consequences.

3. Build Better Strategies for Uncertain Interactions

Develop practical approaches for navigating encounters with strangers that account for human complexity and communication limitations.

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120+ courses taught by world-class experts

Visual, interactive lessons

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Talking to Strangers | Learn Psychology Visually | Imprint